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1. #How to cancel sony playstation plus how to#
2. #How to cancel sony playstation plus serial number#
3. #How to cancel sony playstation plus code#

We will notify you via email if your return is rejected. Items not purchased from PlayStation Direct. That do not match the items in your order. That exhibit signs of having been tampered with, customized, or altered in any way.

#How to cancel sony playstation plus code#

Without all original parts, or missing or damaged parts, packaging, and all other items originally included with the product.įrom which the UPC code has been removed.

#How to cancel sony playstation plus serial number#

With missing, damaged, altered, or otherwise unreadable serial number labels, manufacturer model or part number labels, or warranty labels.

That are disc games which have been or appear to have been opened. Rejected Returns: We reserve the right to reject returns that do not comply with our Returns and Refunds policy, including returned items: NOTE: For physical disc games to be considered in “original condition,” they must be returned, unopened, with all security seals intact.ĭ. All returned items must be in original condition, including all accompanying labels, cords, chargers, accessories, manuals, and other documentation. Returns Requirements: In order to qualify for a refund, you must return the item within the applicable return policy period using the prepaid shipping label we provide to you, include the packing list or original purchase receipt, and identify the reason for the return. PlayStation Direct does not take title to returned items until they are accepted at our returns fulfillment center, and the risk of loss remains with you until the returned item(s) are delivered to us at that location.Ĭ. We reserve the right to reject any return that does not comply with this requirement. Return Shipping: Returns should be sent to our returns fulfillment center using the prepaid Federal Express return shipping label we provide to you. Your RMA # will expire 45 days from the date it is generated your item will not be considered refund-eligible unless it is shipped back to PlayStation Direct before your RMA # expires.ī.

#How to cancel sony playstation plus how to#

For instructions on how to initiate a return, please visit Cancellation, Returns & Refunds FAQ page.Īfter you have initiated a return, we will provide you with a return merchandise authorization number (“RMA #”) and a prepaid shipping label.

However, if the order contains refund-eligible items, those items may be returned for a refund in accordance with the terms of this Policy.įor an order of a refund-eligible item, you have 30 days from the date your item ships to initiate a return.

Orders containing PS Plus, or any other subscription product or digital content are final and cannot be canceled, unless required by applicable law. This means that if there’s more than one item in your order, selecting “Cancel” will void the purchase of all items within the order. NOTE: Cancellations are made at the order level individual items within an order cannot be canceled. Please see Section 3 below for details on returns timing and requirements. However, if you have purchased a refund-eligible item, you may still be able to obtain a refund by returning the item within the applicable returns period. If no “Cancel” option appears, it means the order is preparing to ship and can no longer be canceled. If your order is eligible for cancellation, it will have a “Cancel” option next to it. To view your order status, go to the Order History page of your PlayStation Network (“PSN”) account, or go to the Order Details page on PlayStation Direct and look it up by using the order number in your order confirmation email. You may cancel an order of physical merchandise, as long as your status is still in the “Order Received” stage of the process. CANCELLATIONS OF PHYSICAL MERCHANDISE ORDERS Purchases not made from PlayStation Direct.Ģ. Products designated as “non-returnable” on the product description page, or marked as “As-is,” “Clearance” or “Close Out” or “Final Sale.” Subscription products (including PS Plus). Physical disc games with broken security seals or that appear to have been opened. The following items are not eligible for refunds unless the item is faulty (as determined by us) or is subject to a valid warranty claim (for those products subject to a written warranty), or unless the law otherwise requires: Items purchased from the PlayStation Store are subject to the PlayStation Store Cancellation Policy ( ). Note: PlayStation Direct is not the same as the PlayStation Store. Please be aware that you may have additional refund rights under applicable local law nothing in this Policy limits any such rights under local law. Please read below for important details concerning: This policy applies to purchases made from Sony Interactive Entertainment America Trading LLC (d/b/a PlayStation Direct) only. PLAYSTATION DIRECT RETURNS AND REFUND POLICY